Refund policy
Refund & Return Policy
Last updated: September 21, 2026
At WahWah24, customer satisfaction is important to us. We accept returns on eligible products within 30 days of the date the order is delivered.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
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Be in the same condition as when you received it
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Be unused, unworn, and unaltered
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Include all original tags, accessories, and packaging, when applicable
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Include proof of purchase or your order information
Some products may have additional return requirements or exclusions, as described below.
How to Request a Return
To request a return, please contact us at:
Please include your order number and a brief description of the reason for the return.
Do not send an item back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide instructions for returning the item. When applicable, we will provide a return shipping label.
Return Shipping Costs
For defective, damaged, incorrect, or misrepresented items:
We will provide a return shipping label at no cost to the customer.
For returns due to buyer preference or other reasons not caused by an error on our part:
The customer is responsible for the return shipping cost unless otherwise stated on the product listing or agreed upon by us.
Original shipping charges are generally non-refundable unless the return is due to a defective, damaged, incorrect, or incorrectly described item.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is defective, damaged during shipping, incorrect, or materially different from the product description, please contact us as soon as possible at sk@wahwah24.com.
Please provide your order number and, when appropriate, photographs showing the issue. We will review the situation and provide appropriate instructions for a replacement, repair, or refund.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Perishable goods, including food, flowers, or plants
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Personalized or custom-made products
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Special-order products
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Personal care or hygiene products when applicable
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Items specifically identified as non-returnable on the product listing
Sale or clearance items are returnable unless the product listing specifically states that the item is final sale or otherwise non-returnable.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges
We do not generally offer direct exchanges.
If you would like a different product, size, color, or model, the fastest option is to return the original item according to this policy and place a new order for the replacement item.
Refunds
Once we receive your returned item, we will inspect it and notify you whether the return has been approved.
If your return is approved, the refund will be issued to your original payment method.
We will process approved refunds within 10 business days after the returned item has been received and inspected.
After we issue the refund, your bank or credit card company may require additional time to post the refund to your account.
If you have not received your refund after 15 business days from the date we approved the refund, please contact us at:
Return Condition
Items that are returned used, damaged, altered, incomplete, or without required original accessories or packaging may be refused or may be subject to a reduced refund, where permitted by applicable law.
Contact Us
If you have any questions about our return or refund policy, please contact us:
Email: sk@wahwah24.com
We are happy to help with any questions regarding your order or a potential return.